Refunds & Exchange Policy

At Next Carts, customer satisfaction is our priority. If you are not completely satisfied with your purchase, please review our Refunds & Exchange Policy below.

1. Eligibility for Returns and Exchanges

You may request a return or exchange within 7 days of receiving your order if:

• The product is damaged, defective, or incorrect.

• The item is unused, unworn, and in its original condition.

• All original tags, accessories, manuals, and packaging are included.

• Proof of purchase (order confirmation or receipt) is provided.

2. Non-Returnable Items

The following items are not eligible for return or exchange:

• Products damaged due to misuse or improper handling.

• Items showing signs of use, wear, or alteration.

• Clearance, sale, or promotional items (unless damaged or defective).

• Gift cards or digital products (if applicable).

• Personal care or hygiene products that have been opened or used.

3. Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery. Include:

• Your order number.

• Photos of the product and packaging.

• A brief description of the issue.

We will review your request and arrange a replacement or refund where applicable.

4. Refunds

Once your returned item has been received and inspected, we will notify you of the status of your refund.

If approved:

• Refunds will be issued using the original payment method whenever possible.

• For Cash on Delivery (COD) orders, refunds may be processed through bank transfer or another mutually agreed payment method.

• Refund processing times may vary depending on your payment provider.

5. Exchanges

Eligible items may be exchanged for:

• The same product if it is defective or damaged.

• A different size, color, or variant (subject to stock availability).

If the requested replacement is unavailable, we may offer a refund or store credit at our discretion.

6. Return Shipping

• If the return is due to our error (incorrect, damaged, or defective item), we will cover the return shipping costs where applicable.

• If the return is for any other eligible reason, the customer may be responsible for the return shipping charges.

7. Order Cancellations

Orders may be cancelled before they have been processed or shipped.

Once an order has been dispatched, it cannot be cancelled. You may request a return after receiving the order if it meets the eligibility requirements outlined in this policy.

8. Contact Us

If you have any questions regarding returns, exchanges, or refunds, please contact us:

Next Carts

Email: info@nextcarts.shop

Website: https://nextcarts.shop