Shipping Policy

At Next Carts, we are committed to delivering your orders safely, securely, and on time. Please read the following shipping policy to understand our delivery process, charges, and timelines.

1. Shipping Coverage

We currently offer delivery across Pakistan. Orders are shipped to the address provided by the customer during checkout.

Please ensure that your shipping information, including your name, phone number, and complete address, is accurate before placing your order.

2. Order Processing

Orders are generally processed within 1–2 business days after confirmation.

Orders placed on weekends or public holidays may be processed on the next business day.

In some cases, we may contact you by phone or WhatsApp to confirm your order before dispatch.

3. Delivery Time

Once your order has been dispatched, the estimated delivery time is:

• Major cities: 2–4 business days
• Other areas: 3–7 business days
• Remote areas: Delivery may take additional time depending on the courier service.

Delivery times are estimates and may vary due to weather conditions, public holidays, courier delays, incorrect address information, or other circumstances beyond our control.

4. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.

From time to time, Next Carts may offer free shipping promotions or special delivery offers. Any applicable promotion will be clearly mentioned on the website.

5. Cash on Delivery

For orders placed using Cash on Delivery (COD), customers are required to pay the full order amount directly to the courier upon delivery.

We reserve the right to contact customers for order confirmation before dispatching COD orders.

6. Tracking Your Order

Once your order has been dispatched, tracking information may be provided through the contact details you entered during checkout.

You can use the provided tracking information to check the status of your shipment with the relevant courier service.

7. Delivery Attempts

The courier may make multiple attempts to deliver your order. Please ensure that your phone number remains reachable after placing an order.

If the courier is unable to deliver the package because the customer is unavailable, provides an incorrect address, or refuses to receive the order, the shipment may be returned to Next Carts.

Additional shipping charges may apply if the customer requests that a returned order be shipped again.

8. Delayed or Lost Shipments

While we work with reliable courier services, delays can occasionally occur due to circumstances outside our control.

If your order appears to be significantly delayed or is reported as lost, please contact our customer support team so we can investigate the shipment with the courier.

9. Damaged Packages

If your package arrives visibly damaged, please contact us as soon as possible.

Where possible, take clear photographs or videos of the package and its contents before opening or discarding the packaging. This may be required to assist with a claim or investigation.

10. Incorrect Shipping Information

Next Carts is not responsible for delivery failures caused by incorrect or incomplete information provided by the customer.

If you realize that you have entered incorrect shipping information, contact us as soon as possible. We will try to update the information before the order is dispatched, but changes cannot be guaranteed once an order has been shipped.

11. Changes to This Policy

Next Carts reserves the right to update or modify this Shipping Policy at any time. Any changes will be posted on this page with the updated date.

12. Contact Us

If you have any questions regarding your order or our shipping policy, please contact the Next Carts customer support team through the contact information provided on our website.

Thank you for shopping with Next Carts.